// MAXIMISE REVENUE FROM YOUR EXISTING AUDIENCE

Email & CRM Marketing

BEHAVIOUR-DRIVEN EMAIL AND CRM MARKETING

Maximise revenue from your existing audience with intelligent, behaviour-driven email and CRM marketing. We design campaigns and automation flows that respond to how customers interact with your brand, not just who they are. From welcome journeys to post-purchase retention, everything we do is rooted in data, timing and relevance.

// Customer-Led Campaigns

Ask relevant questions and make behaviour-based recommendations

Email marketing works best when it reflects the real behaviour and preferences of your customers. We don’t just send newsletters — we build intelligent campaigns powered by your CRM data, customer journeys and purchase signals.

We start by mapping out your funnel. Where are the drop-offs? What triggers can be used to nurture, convert or re-engage? This gives us the foundation to craft email flows that are timely, targeted and relevant.

Whether you’re B2B or ecommerce, we align content with intent — sending the right message, at the right time, to the right person.

// Behavioural Segmentation & Personalisation

Know what your customers engage with

We go beyond surface-level targeting. Using your CRM or email platform, we segment audiences based on actions, attributes and behaviours. Purchase history, engagement levels and product preferences all feed into a tailored experience.

Personalisation isn’t just using a first name — it’s about relevance. Our emails adapt to where users are in their journey, what they’ve interacted with, and what they’re most likely to respond to.

// Automated Flows That Scale

Automate your customer engagement strategy

Automation is the engine behind high-performing email. From welcome sequences to abandoned basket flows, post-purchase follow-ups to win-back campaigns — we build out full lifecycle automation that works in the background, converting traffic and retaining customers.

Each flow is continuously tested and optimised to improve conversion, open rates and engagement.

// Integrating CRM with Marketing

Your CRM is one of your most valuable marketing tools

We help you make the most of it. Whether you’re using Klaviyo, HubSpot, Mailchimp or another platform, we integrate your data sources, sync key metrics and build automations that reflect the full customer lifecycle.

We also ensure your data is clean, compliant and ready for advanced use cases like predictive targeting and multi-channel triggers.

// PROJECTS BY REACH STUDIOS